How to cancel Microsoft 365
US price: Family $129.99/yr or $12.99/mo; Personal $99.99/yr or $9.99/mo; a $199.99/yr ($19.99/mo) tier is also listed (microsoft.com)
Intro price vs. renewal price
None found on the page we read.
Checked Oct 16, 2026.
Steps
- Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account used to buy the subscription.
- Choose to cancel, then read the Please review section at the top of the cancel page. Microsoft notes it may show cheaper alternative subscriptions.
Notice period
None stated in our sources.
Refunds and fees
Microsoft Support has a separate "Get a refund on your subscription" article; we didn't read it, so we don't state refund terms.
Message you can copy
Use this in Microsoft 365's support chat or contact form if the steps don't work, and keep a copy.
Subject: Please cancel my Microsoft 365 subscription Hello, Please cancel the Microsoft 365 subscription on the account registered to [ACCOUNT EMAIL] and stop all future charges. I tried to cancel on [DATE] but [DESCRIBE WHAT HAPPENED]. I don't want to pause or switch plans. Please confirm the cancellation and the date my access ends in writing. Thank you, [YOUR NAME]